Safety and trust
Safety isn't a badge on the homepage: it's a set of checks, rules and tools. Here's what they are, and where their limits lie.
Professional checks
We verify the identity of anyone offering services and, where needed, qualifications, authorisations and professional registrations. Checks are proportionate to the service: someone running a pet hotel or a clinic provides more documents than someone walking a dog. Every badge states what was verified and when.
Reviews
Service reviews are linked to a completed booking. We use anti-spam checks and moderation with human review. We don't remove negative reviews for being negative: only if they break the community rules.
Meet-and-greet
We always recommend meeting the professional before the first service, especially for long stays.
Payments
Payments go through an authorised provider. Don't ask for or accept payments outside the platform: you would lose the protections that come with the booking.
Personal data
We show only the information that's needed. Your address is never public, your exact location is not exposed automatically and the Pet Passport is shared only with the people you choose, for as long as you decide.
Reports and disputes
You can report a profile, a message, a review or a place. Booking disputes are handled by our resolution centre with a full history.